Hi Mervyn & anybody else on here,
We've had similar problems with our BT Broadband. I've had speed issues since December now and I'm really getting fed up with the whole story. I just sat for an hour on the phone with the BT Technical Department somewhere in India to try and sort out this mess but no joy! We used to get 2.2Mbps at one stage, then suddenly we only got 0.5Mbps. BT Engineer came out in December '10 and replaced the box outside our house. Things got much better for a while. Actually got up to 6.4Mbps! Then in March this year, 3 weeks ago, 0.5 Mbps, phone Tech Dep, spend an hour or two, (also gone through everything you've mentioned here), then get 7.5Mbps suddenly! Later even 8Mbps! Wow! For a little while at least! Then back to 6.4 or so. Less than 300 yards from me, another BT Customer gets 14+ Meg, also from BT Broadband. I lost my connection totally, a week ago, then 0.5Mbps, now less than 2 Mbps. BT can't give me any proper answers to my questions. Why can my line profile handle up to 8meg speed the one day and only 1meg a week later? Within an hour of speaking to a certain 'Roger' from the tech dep I got a higher amount on my line profile and got the highest speed of 8 Meg that I ever had. Pity it didn't last. BT charges us for up to 20 Meg and unlimited downloads, but they don't even provide 10% of the speed they promise. I'm fed up with them and I'm busy exploring other ways to get broadband now. Unfortunately, I don't think we can have cable in our area, otherwise I would have been gone already.
As a result from my problems with our personal broadband I'm now going to change everything regarding all our businesses' broadband as well and take that business away from BT asap.
Anyone got any suggestions for a RELIABLE service provider who won't lie and misrepresent their services?
I will be in the market for personal broadband at a decent speed plus a lot of business broadband connections.
