Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark: Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...
Hi all, Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them: 1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...
If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection. Steps to ta...
If you receive this error message when trying to view your web site, it can mean one of several factors. 1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...
Hi All We have recently received a few queries on how to download and install the latest version of BT Access Manager. Please visit the Help and Support pages of BT.com which shows instructions on how to complete this. How do I download the lat...
BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's; - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Hi Guys Microsoft have just future proofed the 365 product to work with IPv6 technology. Because of this there are a new set of email servers that we are introducing. Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...
The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...
Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk, I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots. Hopefully this guide will be a bit more stra...
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.
I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.
Please find below some useful guides for the BT Web Hosting Package BT Eshop User Guides PMYADMIN User Guide FTP Manager User Guide Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...
Hi All, We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached). A quick Google search will show many posts relating to the Domain Renewal Group. BT d...
From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider. You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...
Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...
I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...
Are you still paying a payment processing fee? Being charged for a paper bill? Then it's time to stop! Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.
If you’ve already got our broadband, don’t forget you can stay connected, wherever you are, using free BT Wi-fi on your device. With access to over 5 million free wi-fi hotspots, you and your people can easily and efficiently work from...well, almo...
Are you still paying a payment processing fee? Being charged for a paper bill? Then it's time to stop! Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.
Hi all, I'd like everyone to read this before they post: http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1 As of now I will be taking these very seriously, and will be deleting and banning as appropriate. And so that you are a...
This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers. As an ac...
Evening I have a business hub 3 and a square white BT openzone box for my fibre broadband Firstly two boxes is a bit of a pain and secondly the wireless from the hub is very poor. Ive asked BT for help and got zero help....apparently the hub 5 is no ...
Hi BT's web developers built my web site in Joomla version 1.5 several years ago, as this was the system BT were using at the time. But my web site now needs updating to the current version, Joomla 3.4. I spoke to several different BT departments a...
Hi All!!! So for a while now we have had a BT Business Hub in place which has been working OK without issues, dropping connection sometimes due to being on terrible ADSL in the middle of nowhere! I work offsite a lot and ideally need to remote in an...
I recently had help from online support, the techie (Gavin) was brilliant. I was getting fed up with being told; 'we don't support Thunderbird' and was pleased to have a techie that just sorted the issue rather than toe the party line. I would respon...
I have recently moved from my old ISP, Plusnet, to BT. In general things have gone well. The main exception is email. My domain was registered with Plusnet and all email addressed to that domain (nyali.co.uk) was then forwarded to me and collected...
Hi, my mum (81years of age) and dad (83) decided with trust to take a BT broadband and calls contract for 12 months. They had an email confirmation saying their connection would be on 25th June. Come the 25th June nothing, no "kit" arrived so obvious...
Hello, After switching from Demon to first BT Business standard service, and now BT Business Fibre Optic, whenever I try and update a website in either Wordpress or OpenCart, I regularly get an ERR_CONNECTION_RESET message which results in whatever i...
I was offered a deal with BT mobile who were taking over from EE. at £5.00 per month it seemed like a good dealon receiving the sim card and after inserting it in to my phone a charge of £40.00 over my allowance was generated with in 10 mins.After co...
One of my work team has an on-line gambling problem which I am trying to help him with. Currently I need him to access wifi in the workplace from his own phone, and access the internet from the work PC but I am trying to find a way to prevent him acc...
