@ubergrrrl wrote:
Hiya,can someone help!
Yesterday we had 2 faults fixed on out phone line (it had been off since wednesday 27th june) and was told the broadband would come back on as normal,just to reboot router if needed.
When it came back on yesterday the data rate downstream is 288kbps and the noise margin was 29.9. Maybe we have to wait the 72 hours as i have read in other places for the speed to even its self out and for the noise margin to balance ect.
However this morning,its almost exactly the same- data rate 288kbps and noise margin 29.4
Anyone been in this situation and its sorted its self out after a few days? we seem to have gone back to dial up connection speed!
Hi,
What Tim said is correct. There have been some issues due to the flooding, although things are improving slowly at least as long as the rain stays off.
As far as the issue is concerned if your connection speed went really low (135 Kb) during your fault then it will take a lot longer than normal for the system to recover, although it should still do so unless there's a problem. The issue in this case is that the SnR is actually too high, which will knock your speed right down. A high SnR indicates that the signal is too strong for the line, which is worse than you would think.
For reference your SnR Margin should be between 6 and 12 on a normal line. Anything below 3 and over 20 can cause difficulties in most cases, depending on the router.
If it's still slow tomorrow I would advise contacting the Helpdesk and have then do a profile reset, which will kick off the stuck profile, and hopefully let the line stabilise properly.
Dave
