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Registration Forms and deleted data

whoknows
Super User

on ‎04-09-2009 12:47 PM

Hi, when someone completas a form for the site and there is an error on the page - perhaps, email passwords do not match, or a piece of info is missing - the site refreshes the pages and highlights the error.  However, it also deletes all the data that the user has input, making them re-input ALL the information.

 

Is there a way to keep all the information entered by the user and highlight the error, hence the user doesn't have to re-key all the info.  This is not only frustrating for the user, but is stopping people from signing up or completing registerations particularly - reducing the number of potential customers and giving the site a poor user experience and poor reputation

 

 

Thanks

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10 REPLIES 10

Tracey
Guru

on ‎09-09-2009 09:23 AM

Hi whoknows,

 

Can you please supply your domain name?

 

Thanks

 

Tracey

 

BT Forum Moderator




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whoknows
Super User
In response to Tracey

on ‎09-09-2009 10:04 AM

aregato.com
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Fiona
Grand Guru

on ‎15-09-2009 08:11 AM

Hi Who Knows

 

I have spoken to the E-Shop team and they have asked for your access details to test your shop. If you can private message me your username and password they can run some checks on the shop and try and replicate the issue.

 

To Private message me, click on my name and select 'Private Message' on the right hand side of the screen.

 

Kind Regards

 

Fiona

BT Business Forum Moderator


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whoknows
Super User
In response to Fiona

on ‎16-09-2009 06:36 PM

Do you mean my BT priamry user email and password?
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Tracey
Guru
In response to whoknows

on ‎18-09-2009 10:59 AM

Hi Whoknows,

 

Yes your primary username.

 

Thanks

 

Tracey

 

BT Forum Moderator




If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully.
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whoknows
Super User
In response to Tracey

on ‎18-09-2009 11:17 AM

Hi, tried to send you a private message put the system just doesn't allow me to do so!!

 

Perhaps you can go to my shop at www.aregato.com  and complete a test Registration and leave soem required fields blank and hit enter and see what happens - the form data appears to get blanked out...

 

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Tracey
Guru
In response to whoknows

‎18-09-2009 01:11 PM - edited ‎18-09-2009 01:12 PM

Hi Whoknows,

 

We have tired to replicate the fault however we can't see any issues.

 

Can you please supply us with a step by step of the issue.


Thanks

 

Tracey

 

BT Forum Moderator

Message Edited by Tracey on 18-09-2009 01:12 PM



If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully.
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whoknows
Super User
In response to Tracey

‎18-09-2009 01:20 PM - edited ‎18-09-2009 01:25 PM

Ok...

  1. go to www.aregato.com
  2. on the right hand side you will see Register, under sign in - click Register
  3. you get teh registration form
  4. fill in the details as required.....BUTadd an incorrect email address (so leave out the @ or something) or mis type the repeated password...or some other error that the system will not like
  5. then hit create account button
  6. All the data in the fields disappears.....with the box where the error is left as highlighted in reddish pink
  7. at this point the customer needs to add ALL the details again....

Ideally only the error box should be re-entered, not all of the data.  Hope this makes sense

 

 

 

 

Message Edited by whoknows on 18-09-2009 01:25 PM
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Andy75
Power User

on ‎22-09-2009 10:54 AM

Hi there,

 

We have been advised by our support team that this issue will be resolved follwing updates of teh software and this should happen very soon.  Sorry for the inconvenience.

 

Regards

 

Andy

 

BT Forum Moderator

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