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SMTP

cjacklehyde
Member

on ‎22-12-2014 09:42 AM

Hi,

 

I work for an IT support company and have a customer of our's has a broadband with BT, recently their emails have not been sending correctly and I've notice that their exchange server has been sending email via DNS which is the likely cause of the issue.

 

To resolve the issue I want to send via Smart Hosts, I have the address of mail.btconnect.com for SMTP but it doesn't seem to work and mail just bounces back. I assume I need auth detials for it and/or using the wrong address. So my questions are

 

1. Where do I find the auth details? Is it something my customer already has?

2. Is mail.btconnect.com the correct SMTP address?

 

Thanks

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1 REPLY 1

markp
Grand Guru

on ‎22-12-2014 10:20 AM

Hi cjacklehyde,

 

When sending mail from a server, it is always better to send direct from the server a not through a relay server/smarthost.

 

The server that is having issues at the moment, you said it is on a BT connection, has the server/connection got a static IP?  If it does what the helpdesk can do is setup reverse DNS for you to resolve your issues and to protect the reputation of the PTR record for the line, so that other servers do not blacklist it.

 

 

Markp

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