Sheer BT incompetence - Failure of moving business lines to new premises.

[Microcity]

I am sick to my teeth with contacting BT for two weeks now.

We moved premises and asked BT to move our 2 numbers to the new building.

We were told that because the line at the new place is on a different exchange the numbers could only be ported via VOIP so we agreed to getting BT business broadband on the line in the new building so that both our numbers could be ported over and we could still receive calls and faxes on our existing numbers to avioid business disruption.

The move should have happened on the 29th of June 2011 but 9 days later we still can't receive calls or faxes on our existing numbers.

I have been on the phone nearly every day trying to get this sorted but I just am being sent around departments and even being transferred to Northern Ireland about four or five for some starnge reason.

VOIP heldesk says they cant help as the voip is physically active but porting the geographic numbers isnt their department.

We are losing important orders and it is costing the business a lot of money.

I want to lodge an official complaint and need to have the problem fixed ASAP as well as be compensated for the loss of business.

[chrisbtlbnewcas]

Hi Metrocity - I'm sure that one of the board mods will invite you to pm them so that they can best advise how to escalate your complaint.

If this has still not been resolved, I have a fair bit of experience with the BT Hosted VoIP product and would be happy to help you out. Just send me a pm with your contact details or, have a look at my website and call the 0800 number that's listed.

[SeanC]

Hi Microcity

Sorry to hear about the issues you have been having, I do not deal with placing the port request but I do deal with building them on the voip side.

I can't promise to be a big help but if you could send me with a private message with your contact number/name and the numbers you need porting and ill see what I can do to help.

Regards

Sean

[stevetaxi]

HI

I was also advised to use voip to move my taxi buisness over 12 months ago . Been down compliants road waste of

time. Spent approx 100 hrs on phone to bt but still does not work was offered £34 for all the trouble.

Have been told by one of there engineers it is on going exchange fault that they no about but why keep selling the system that does not work.

HAS VERTUALY LOST ME MY BUISNESS

[david6284]

I am just currently experiencing what a disgrace BT actually are and the fact they have the monopoly makes it worse. We booked a move with BT for our Business to a new build property on a main road in our town. We placed the booking on the 25th July 2014 for the move to be complete on the 11th August 2014. I was told this was fine and they needed the maximum of 2 weeks. I then had a call on the 11th saying it had been delayed because they needed to order certain machinery so the order would now be complete on the 21st August. I accepted this because we weren't actually moving until the 28th August but because i'd had previous bad experiences we were over cautious and ordered early how wrong was i. Anyway the 20th August came and we had an engineering team out to check what wanted doing, they weren't from BT they were sub contractors on BT's behalf. They told me everything was ok and they would be here the next day. That day came and went no sign of any engineers so on the phone i went to be told by the BT movers team that it was delayed to the 28th August. After a while i had no choice but to accept and keep my fingers crossed. I then had a call on the 25th August saying the job had been delayed further and they were looking at the 13th September before they could come and connect. I obviously went barmy at them and said we couldn't accept this and can not run a businss with a dongle for the net and diverted phoneline. After various conversations i was told they could now act and go to a higher level to get this sorted. I was then told the 3rd September the engineers would come out and again the day before (2nd sept) they once again came out to see what wanted doing and told me everything was ok and hopefully would see them tomorrow, i asked "why hopefully" i was then told that job sheets often get changed and they end up on different jobs. So the 3rd came and went and here we are on the 4th being told that it will be the 20th September which i have not accepted and someone is once again looking into it. I have to say i can not believe how big a joke BT are, i have contacted watchdog to see if they can help, but i have to say BT are slowing trying to ruin our business by not providing the service but we are determined not to let them. 

If anyone can genuinely help i would appreciate it. 

Regards

David Pinder

Ski and Sport

[MartinH]

I am having very similar problems.  I am going to start a new post in a moment. I have moved premises (all of 50 metres away from the old one) and still they have not managed to restore my old number....the one the business has used for the last 40 odd years....weeks with no business line , Shocking service and very much regretting staying with BT.