I must say that I am absolutely appalled at BTs service, I cannot express how distressed and annoyed BT have made.
7th Jan I asked for a internal transfer of my phone and broadband from one office to another office within the same. Told this was fine, they logged it, gave me a reference and said it would happen last week of Jan/ first week in Feb but would be called in advance with a date of when it would happen...
24th Jan, go to office to discover broadband been disconnected. Took two days of countless calls to discover that they cut me off at "my request" and the new line would be installed in new office on 4th Feb! How do they expect a business customer to go without broadband for this length of time!!!??? Spoke to [name removed by moderators, contravenes Forum guidelines] in Dublin customer option who told me "this had BTs mistakes written all over it" and this should not have happen. An internal transfer should be a seamless process with minimal disruption. Logged a complaint for me. At this point I was so angered and frustrated that decided I could not trust BT and wanted to leave given what they put me through - all this whist trying to run a business. [name removed by moderators, contravenes Forum guidelines] siad he would presonally follow this through and would get back to me...
It is now 4th Feb and still haven't had the pleasure of his call.
Over the last week or so made countless calls to BT trying to resolve, get answers and I am sick of explaining yself over and over again. I called yesterday asking to speak to complaints team about my complaint and said they couldn't transfer me through!
Ive spent hours on hold being transferred from dept to dept and explained myself over and over again
Meanwhile, get a bill for £650 for period April - Aug 2011 when a few weeks ago I asked to be put on monthly billing.
i wouldnt mind the odd error but when we instructed BT back in Aug 2010 to provide us with a business line & BB at our home address and take over from sky, it took over a month of us having no phone line or broadband as Yet again BT messed the order up.
im now trying to work from home as i can not use our office due to no broadband yet i am paying for it. im the only looser here, not BT
I have written an official complaint to BT and Ofcom
I have had enough and just want out
I am disgusted that they are running a business this way
I know I am not the only one that has to endure such a dis-service. How do they get away with it?????
Hayley
a very angry customer
