Hello,
3 Months ago, I moved to PlusNet due to the price with BT.
How ever due to a few issues with the way they treat customers, I ended up leaving with them terminating our Contract. How ever when trying to move back to BT. A issue admin side blocked the Order.
After 2 weeks of placing a order it failed 1 hour before it was suppose to go througbh. Then another 2 weeks they did another order that also failed due to a PlusNET tag apparently being on the phone line.
Eventually after a whole month of phoning each day missing day's off work they rushed the order once the tag was removed and got my service back online
2 weeks later. on a Friday Afternoon several engineers was outside the Cabinet down the road. and Magically our service went down. After phoning the BT tenhical support helpdesk they got a engineer out for Tuesday this was done on the Sauturday as, I only got back in to find it was out. The issue was fixed? 5 Days later!...
Ths is where again problems happen again. I was on the internet On monday this week, And the internet suddenly went offline. I went diownstrairs to find that the White Openreach modem had no light for the second time in the last 2 weeks. So I phone up BT and they advise a fault is ongoing. They phoned an enginner who came out Yesterday and stated that. BT had totally removed the broadband off the line. AGAIN ANOTHER ISSUE WITH BTS INCOMPETENCE!
This issue was caused by BT advising me to switch to BT buisness broadband to get faster Engineer Appointments. I upgraded to BUisness infinity that should of not caused any loss of service the guy Assured me of that. Yet BT stripped the service from me line and has left me without internet.
Yet this morning a person from high level complaints. Rings me and goes your service is active again. There has been a session since 8 this morning. That is incorrect Again.
