Trellix not working can't log in to my BT websites

[sharon1953]

Tried to log in to my two BT wesbsites this morning that are still using the old Trelix system,  to find that I can't as I get a message telling that Trelix does not support the sites!!!!!   Does this mean BT have dumped the software without telling anyone and how do I now access my wesbites? Anyone else had this problem today?

[kathrynaldred]

Hi Sharon,

I've been having the same problem since Saturday.  I raised a query with the support team and they've emailed me this morning to say it is a known issue and they are working on resolving it.  Let's hope it's not too long!  I did some work on my website on Friday afternoon which I wanted to finish on Saturday with a view to launching a new service today - had to put that on hold now!!!  very frustrating.

[jimp69]

yes, and it's very frustrating!!!

[james7]

Yes i am having this problem also. I wanted to login to upload a file for one of my customers. Can't do it now.

Thanks for the heads up BT!

[agowans]

Hey folks,

This was a technical fault and is now resolved.  You should now be able to log in without issue.

Regards,

Ally