Up to 20mbpx network again

[reab]

Well, well, well . . .  after I complained to anyone at BT that even showed an inclination to listen about the fact that their web based line checked showed a few days ago that I could have up to 13mbs on the 'up to 20mbs network' - I've just checked again this morning and it nows shows that I can only have up to 7mbs.

I'm about half mile from the exchange and this is all I can get, can anyone offer a plausible explanation? Checking with other companies sites they also show 7mbs as the best obtainable. I have stripped of all unnessesary telephones etc - even the extension was done by BT engineers!

I signed a new contract with expectation of a higher line speed (up to 13mbs was indicated) on this new network and now find that the information was incorrect - anyone from BT care to comment to a customer who is feeling a little dissappointed in all this?

Roger B

[richardman]

yep...same here.

Inconsistent line speeds coming through on the tel speed checker

I wish someone could explain how ADSL2 works.....why 10 days to settle, why IP profile,.....I understand about the need to sync but I dont understand what things I do that can make a change to the speed....or if the speed will go up after 10 days? It seems stuck at about 6.5 to 7mbs....will it go up? 

[reab]

Just checked the router manager this morning and I'm on 8927kbps down and 1022 kbps upload so it has changed a little - but not enough. Do I get the broadband team to check this or BT I wonder??

Roger B

[reab]

Update:

After a couple of months the connection has settled down to 12mbps download/1022mbps upload consistently and is probably the best I'm going to get at the moment.

The simple line checker on BT's web site still erratically estimates anywhere between 5-7mbps - strange why its taken so long to determine the line speed !

Roger B

[reab · Accepted solution]

Oh . . . and did I mention that the only reason I've achieved a 50% increase in my line speed is due to some excellent advice through this forum and the help of Alun - a forum moderator.

Bt may be a large organisation but there are some knowledgable staff working there - knack is to be able to find them when you need them of course!

Roger B