Upgrade to Infinity 80/20, how and when?

[3bears]

Lots of information on how to uprade to Infnity fibre 80/20 for home users, including an online form, but nothing for business users.

When and how can we upgrade?

[James_Rogers]

I got exactly the same responce, and was also told It may be as long as next wednesday till they can send someone out!! Really fustrated now, and having an engineer round? That just adds to the mystery, are there more business benefits which arent published on the webstie yet? 

^^Answers would be helpful. 

[3bears]

If I had an email address I'd write BT, but I can't find one, only the phone numbers and I get nowhere with them.

Really frustrating - how comes the home consumer forum has loads of BT mods and employees, and we have none to answer our questions?

[James_Rogers]

Especially when we're paying premium prices!

Have you noticed how all the 'chat agents' always seem to be offline under the 'chat now' tab. Useless!

[3bears]

Yes I had noticed that. They probably wouldn't be of much help either. Any technical questions asked on the phone support lines are a waste of time, they have no answers.

[James_Rogers]

After speaking with BT again, they have said that they can do it remotely, and that it will take 5-7 days to come into action... they're sending a new router and the usual.

[3bears]

James - does the engineer still need to visit?

[mydearcosmo]

Do you refer to a technician instead?

[palepurple]

I've just phoned the magic 0800 number, and after initially being told I'd have to pay an £5 extra rental per month to upgrade to the 80/20 service, the sales droid eventually saw sense and said it would be free.

We've also had to pay a £6 delivery charge for a new modem ("But the line/connection was only fitted 2 weeks ago! Are you sure?" - "Yes sir...") and an engineer is booked to visit (in a weeks time). Our 2 week old contract has also been renewed for 2 years.

The engineer is/was free - so for the sake of a £6 delivery charge I can cope. If BT wish to waste their minions' time with unnecessary visits then that is their problem.

[3bears]

Yeah, they keep saying it's an extra £5 a month, regardless if you are already on 'Option 2'. It's their mistake, but they really should check if the customer is already on 'Option 2'.

Regarding engineer visit, I just can't understand, makes no sense.

I don't think the £6 is for a new modem is it? Just the new router? That's what they told me. Again, this makes no sense, I won't even be using it.

You try your best to raise these concerns, but I keep getting the feeling these people are reading from a script.

[3bears]

Just a quick note that this morning I was upgraded to the 80/20 speeds (75 download and 18 upload via speed test).

Yet I still have an engineer coming this morning to "install" the upgrade, waste of my time and theirs.

As I told the helplines, I didn't need a new modem and router, and I didn't need an engineer visit, but they wouldn't listen. Someone really needs to take a look at this upgrade process and make it more like the consumer side.

Anyway, pleased it has finally gone through.