The business side of BT is unbelievably unorganized and just generally pathetic. The call center staff are clueless and often blatantly rude. As someone who works in IT for major corporations, law firms, banks etc. I would never recommend using BT under any circumstances because they just don't understand how to correctly treat a customer. They have misunderstanding of the customer/seller relationship.
I called up BT which i hate doing, id rather put a drill bit through my temple than call BT again after 6 months of wasting my time.
Anyway so i called them up. After wrestling with the pathetic voice activated phone system, i got through to sales. They make me repeat my phone number, even though i just entered it. Then the woman on the phone has no idea what i am talking about and tries to make out as if i am confused and should be calling residential. I ask her what she does not understand, she tells me that I don't have to be rude and hangs on me. Typical.
So i called up back and get through to sales again, this time the inept individual on the other end is aware of the upgrade but says that they can't do it. That i need to speak to customer options. He transfers me, i wait 20 mins, reception picks up. START Again. Who am i, what do i want, why i am phoning. *sigh*. I need to speak to customer options, i get transferred. wait 20 mins and I hang up because I don't have to time for this **bleep**.
Sound familiar ?
I would like to upgrade but I am seriously very apprehensive about it. I just know 100% for sure that it won't go smoothly, high chance ill be without internet completely because it, high chance ill be worse off than i was before and i high chance ill regret.
But I am the fool for doing it anyway.
Oh and this forum software sucks, no browser spell check.
