Hi
I write because I am so frustrated with BT for not providing support like they promised when I ordered three websites to be built by them.
I chose BT because I thought I could not trust another company to host my websites. The websites were builde at the end of 2011. They have been showing until last week when one of them disappeared.
I was on the phone to BT for continuous 8 hrs. During this time a number of people from different departments said they will call back. No one did. A number of people cut off all together. The rest passed me on from one department to another. A number of times I thought the problem was about to be solved, few people managed to explaine what the problem was and gave me a number for another department. Each time the answering machine would ask similar questions and transfer me to a department in which I am forced to explain the problem again, only to find that the person I was speaking to said ' its not this departments problem' and then give me another number.
by the end of the day I was fairly clear what had happened but could not get anyone in BT to help solve it. Apparently BT cancelled my hosting packages associated with the websites in APril 2012. I had no idea, the websites were showing, even aquired good rankings and my business, minibus and coach hire booking agency, was begining to work.
I was told that the website disappeared because the hosting pack was cancelled in April 2012 and that the other two websites will soon disappear also because those hosting packs were also cancelled. Now the fee for hosting is £5.00 per month, there is no way I would not pay this money, I was told the cancellation was due to non payment.
When I looked into my paperwork, I realised that since the cancellation no money has been taken, which is understandable. I was given no notice, no communication at all that there was a problem. Because the websites were working, the enquiries coming in, i was under the impression that all was well. I only found out about this when one of the websites disappeared.
At the time I write this, I have no idea what is going to happen. Some people in BT said that all that needs to be done is to purchase fresh hosting packs and associate them with the domain names of the websites. However, I do not know how to do this and I can't find anyone in BT to help.
I am still waiting. In the meantime I fear that when I loose the other websites, my business will close. I can not believe that an organisation like BT is treating their customers this way.
