Hi,
Does anyone know how eShop decides an order has been placed? I have had a couple of instances where an order arrived in my Inbox and no payment.
So i waited and then contacted the customers about payment. One did not completely go through teh final steps at Paypal and hence the payment was never made. But eShop sent me the order. The other i found out was abandoned part way through the Paypal process (guess is essence the same as above), again eShop sent me an order confirmation into my inBox.
Surely, eShop should only confirm an order once the final payment process is complete ( i use Paypal)??? And it should not send order confirmation when th eorder is abandoned or not completed during the payment process.
This has a couple of effects, one i get excited about a new order and secondly, it counts down my stock - so if i had been down to my last unit, it would not allow another order to be taken for the item ( I have set this up in this manner - don't take an order unless i have teh item).
Any thoughts? Or will ePages take this as another development idea??
Thanks
Hi whoknows
You have the option in payment settings to decide when an order is sent. You can do either before payment, or only if payment is successful. I am guessing yours is set to an order being created before payment.
Hope this helps
Hello,
yes this is right. You can set if you want the order to be arrived before or only after payment is complete. we recommend to have this set to create order before payment, because it is a little safer. it is true, sometimes, if somebode does not come thru with the payment and aborts, you are exited about the new order.
But we recommend this, because if you do it the other way around it could happen that you have the payment and you do not know what the customer ordered or which is his data. This could happen, when a customer pays through PayPal and closes browser before coming back to the shop. Then he paid, but did not finish the order, so you do not have any information of the order at all.
You should make a note about not paid orders, i.e. if you do not get the money, the order is canceled you you update your stocklevel accordingly.
Hope this helps
I had the same issue, the customer seems to get confused by the Paypal payment process.
I want to know how the customer can go back to the order and go through the payment process correctly.
I had a try on a dummy account and it lets me see the order but then does not let me go back into the order to complete payment. I want to know what to tell my customer when they have got lost in the payment process.