no voicemail notifications

[ruflonger]

I am receiving no voicemail notifications after switching to BT mobile. When I contacted BT the first time they told me to use 15711 to turn on the notifications which I did, but I still did not receive any notifications. I contacted BT again and after about an hour of hanging on, are telling me to contact Samsung (I have a Galaxy S5) and suggesting that in the few days since I switched from a previous SIM contract it is now the handset settings that are the problem.

Has anyone else experiencing the same problem and have a solution? This is a fundamental service and I have already missed notifications of important messages

[ruflonger · Accepted solution]

I have now spoken to Samsung. The problem is apparently due to the phone cache in the Galaxy S5. To get round the problem:

• Reboot the phone in service mode
  1. Shut the phone down
  2. Hold the volume up and home button whilst powering up the phone
• Using the volume button to move up and down
  1. Move down and select clear cache settings
  2. Once the cache has cleared move up and select restart the phone
• Once the phone has restarted
  1. Ring mobile to leave a new voicemail
  2. You should now receive a message to say you have voicemail