Hi Rhinocerous,
I understand that you have a Business account, however you are having issues with 3 Residential accounts, which we are not able to assist with.
Unfortunately no one person can have full knowledge of all BT Products and services and full access to all the systems. That is why BT (Like many other companies) have split each division into departments, training up a team on a specific service to give the customer the best support possible. I know it may be confusing or seem like you are being passed around BT, but we need to get you to the person or team who can fully answer your question and help resolve any issues for you.
You can contact the Residential team on - Residential Contact Us as the Residential team are the ONLY team who can assist you with your Residential accounts. If you are not happy to use the above methods to contact them you can post a comment on their forum - Residential Support Forum.
As i have already mentioned if there is an issue with your actual Business account then please private mail me with the details and i shall pass them on to the BT Business Billing team.
If you are looking for the details to contact any of the BT Business departments you can find them here - Contact BT Business.
Kind regards
Tracey
BT Business Forum Moderator
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