"The first 10 days": Very slow...internet freezing, huge latency.

[NathanHughes]

Recently I switched to BT internet. We have a business account, and soon to be upgraded to fibre optic with our package as technicians have set it up in our area.

I spoke on the phone to someone from customer support about the slow speed I'm getting and he said that it's normal for the first 10 days to get "inconsistent speed" because "your internet is settling down".

I would like to ask if anybody else had a similar problem.

My speedtests consits of around 0.30mbps download - 2.5mbps download.

Upload consists of around 0.08-0.40mbps.

And ping which is definitely the worst is hovering around 140-500 to London.

I would like to ask if anybody else experienced such terrible speed during the first week of their BT internet? Or if there's actually a big problem.

Yes, I am wireless. However I was wireless with AOL, which was cheaper and we were using a 15 year old router and still receving a better connection.

Here are some speed test results:

http://www.speedtest.net/my-result/4100391743

http://www.speedtest.net/my-result/4103066904

http://www.speedtest.net/my-result/4107231445

[markp]

Hi NathanHughes

During the first 10 days of a new connection, the line goes through a stabilisation period, were the speeds will fluctuate and you can experience drops with the line, as the line calculates out the best possible speed it can achieve.  If the line is still doing this after the first 10 days it might be an issue with the line and the helpdesk will be able to test the line and if need be send you out an engineer to check the connection.

I hope this helps.

Mark