Hello.
Not being an expert, I can only offer novice suggestions.
First, are you logging in under the webpage email address. This may have originally been a @btconnect.com so if you are logging in under the actual webpage related email address (ie same domain name) then try the original @btconnect.com email address. Perhaps the website is stored under a different email address log in.
Second, try a different browser. After Windows 10 update my Internet Explorer would not work with EastSite Wizard and I was told to use Firefox Mozilla which worked ok.
Third, there is someway of copying the webpage data via file management software. A free one I was told about is Filezila but once dopwnloaded I did not yet get to logging in fully. The software apparently allows a backup / copy of the webpage to be made which may then be reloadable back into Easysitewiazrd via its html or css code options.
Hope this may help a little.
