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Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

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BethM by Administrator
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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
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BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
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  • 62 replies
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Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Microsoft SQL Server 2005 Database

Hello, www.hrut.co.uk Below is a query from my website developer, could anyone be kind enough to help? Below in read is a previously relevent thread. Thank you Derek Hello Mr. Timms: We uploaded the Website Pages on  FTP and according to last email, ...

dt1mm5 by Member
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Attachment Size Limit

Hi Can anyone tell me what the size limit is on email attachments in btconnect? I am having real trouble sending anything over 5mb, since the upgrade!!! Thanks  

email error 550

Hi I have 2 email business accounts. 1 has the office 365 and is working fine. An older one which I keep for personal email has not yet migrated.I keep getting an error on send/receive '550 not permitted'I receive emails OK - but have to log on to BT...

Call Divert and Announcements

We are due to move office in the next few weeks and need the phones diverting to another number. Does anyone know if it's possible to have calls diverted for, say, three months and then an announcement after that for anothe six months? Many thanks Je...

Loss of speed after line upgrade.

On the 28th of this month my line was upgraded, and I quote. "At BT, we are committed to giving our customers the best levels of service and that includes the speed of your broadband connection. We have invested in a new broadband network that will h...

tarren by Member
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  • 4 replies
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6 handsets, 3 voip lines, how transfer to a specific handset?

I was told we could have 2-3 lines at £5/mth but 6 handsets on these, and be able to transfer a call to anyone as required. The handsets have come in with 2 programmed to each of the three 0560 voip numbers. So there does not seem to be a way to tran...

SM by Member
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Help! PHP HTML suddenly stopped parsing php!

For two years my client's site has been runngin fine, with php includes within html pages.  However in the last couple of days, these have suddenly stopped showing!  The htaccess has not changed...nothing has been changed at my end to make this happe...

orthohin by Grand Master
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VOICEMAIL MODULE BT VERSATILITY

We had a powercut and lost our voicemail module and cannot reprogramme and assign voicemail boxes because the message comes up 'invalid'. We turned the power supply off and switched off at the box for a few minutes and turned it back on to reboot the...

WiFi on Business Hub 3 dies after a week or so

We have BT Business Hub 3.0 router running software version 4.7.5.1.83.8.77 (Type A) on Infinity 40/10 service.After about a week, the WiFi station remains visible but it is impossible to connect clients. They say 'connected' but use an Autoconfigure...

Mailserver can't send or receive after upgrade to Office 365!

Hi, I hope you are all well. I have a serious problem after the account "upgrade" to Office 365. The mailserver (which has been working flawlessly for over 8 years) now can't send or receive email. The (edited) response is:Wed 2012-08-29 10:54:04: So...

mikeg by Member
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  • 6 replies
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