on 11-07-2012 01:17 PM
I've had an email about an upgrade to my account.
I cant send or receive emails now through my outlook program.
is the email legit and how to sort out my outlook problems?
many thanks
Gary
on 11-07-2012 01:18 PM
also i was asked to download an email configuration tool and wanted to make sure that this also was legit
thanks
on 11-07-2012 02:23 PM
It might be legitimate ... but it might not.
Can you post the content of the email and also the link to the download.
11-07-2012 02:31 PM - edited 11-07-2012 03:31 PM
Hi
- just removed the details now you've seen it
on 11-07-2012 02:56 PM
I believe it is legitimate - but if you are still unsure call the helpdesk.
Did you receive teh earlier messages?
on 11-07-2012 03:29 PM
Hi thanks
I got in touch with the helpdesk and the issue's been resolved by one of the enginneers remotely.
thanks for replying though - i really appreciate it
on 12-07-2012 02:41 AM
How did you manage to connect to the helpdesk? Is it in real-time or you just sent a support ticket?
