web site problems

[basherbinks]

its me again,

i have now sorted out my website, but when people use it and submit queries

i am not receiving them,

have i missed something out?

many thanks

dawn

[Chantale]

Hi Dawn

What is the domain name?

[basherbinks]

hi chantale,

our domain name is trustfreight.co.uk

dawn

[Chantale]

Hi Dawn.

what you need to do is set up the Formmail application. This is in the website os control panel, under site builders, plug-in scripts, formmail. All you need to do is fill in a valid e-mail address, copy and paste the code into the form tags, and you should receive the e-mails.

[dave]

Hi Dawn,

Try removing the space from the filename of the page, eg change it from GENERAL ENQUIRY.html to general_enquiry.html and see if this resolves the issue.

[basherbinks]

hi chantale,

i have installed our email address as formmail requested, but i still don't know what to do now sorry,

it is telling me to open my local form html page using an editor and modify the form tags as follows:

<form method="POST" actioZONE Cn="/cgi-bin/formmail">

 i have to cut and paste this between the form tags:

<input TYPE="hidden" NAME="recipient" VALUE="irishgroupage@trustfreight.co.uk">
<input TYPE="hidden" NAME="email" VALUE="postmaster@trustfreight.co.uk">

save form html pag

and upload form html

i'm sorry but this means nothing to me

dawn

[Chantale · Accepted solution]

First of all, the page

http://trustfreight.co.uk/GENERAL%20ENQUIRY.html

remove the space between general and enquiry.. that's why you see %20. place _ instead of the space.

see if this resolves the issue, also make sure the e-mail address you have is valid.

[basherbinks]

hi chantale,

i have done this and i am receiving emails from carrierzone but all i get is IP.86.162.56.94

what does this mean

[Chantale]

Hi

you get the e-mail, great. do you get the information the customer inserted or do you just get that IP address?

[basherbinks]

just the ip address hun