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Member
Posts: 1
Registered: ‎29-10-2013
0

www not working

Hi,

 

My website doesn't appear when I use www. It's ok without. How do i make it work with the www. I am not technically minded so need some detailed help.

 

I can get into the Advanced Domain Manager section of my account but have no idea what to do next.

 

the domain is acranum.co.uk

 

Thanks

BT Employee
Posts: 11
Registered: ‎23-05-2013
0

Re: www not working

Hi Applepie,

 

i just checked the domain and i cannot get any DNS records for it,

 

and when i do a whois on the domain it shows as no one owning it,

 

have i got the spelling of the domain correct: acranum.co.uk

 

thanks

James

Administrator
Posts: 337
Registered: ‎06-12-2012
0

Re: www not working

[ Edited ]

Hi 

It looks like you don't have a www record 

@none records direct you to http://mywebsite.com

www records direct you to http://www.mywebsite.com 

you will also have an FTP record which directs you to ftp://ftp.mywebsite.com 

 

If you go to the domain management portal described in this post 

then copy the IP in the ftp record into a new space 

then make sure that's an A record and make sure the Key is www

 

Hope this helps

 

Burkem5

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