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www. version of website does not work

TomASB
Member

on ‎01-09-2009 03:37 PM

Hi, I've been trying to set up my first website today so I am new to web hosting. I've encountered a problem where the version of my website not prefaced with www. will work but it won't with the www. Any advice?
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3 REPLIES 3

whoknows
Super User

on ‎02-09-2009 12:17 PM

when you type in your domain name without the precuro www.  what do you see in the url address bar when it has loaded?
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agowans
Member

on ‎02-09-2009 01:25 PM

Sound like the @ none DNS record is configured but not the www record.

 

Go to dnsforms.co.uk, submit a general enquiry providing the information in this thread and the appropriate security info and someone on the DNS team will look into this for you.  It should only be a matter of changing the records and should complete within 24 hours of being actioned.

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TomASB
Member

on ‎02-09-2009 06:28 PM

Thanks for the replies. the URL gets redirected to 

http://moonshinetech.com/MoonShinetech_-_Video_Game_and_Tech_News/MoonShinetech_-_Video_Game_and_Tech_News.html

This is because I created the site in iWeb and there seems no possible way to not have the site redirect. This could very well be the cause of the problem. 

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