Morning
we joined BT One Phone last year. BT gave us airtime credit as an incentive to join and agreed charges. Since then we have been significantly overcharged and not had the airtime credit applied to our account. This resulted in a complaint to the Communications Ombudsman who ruled completely in our favour. BT One Phone have still not implemented the decision and continue to chase for unpaid bills rhatvare not due. Does anyone have any suggestions as to what to do next?
many thanks
paul
