Sorry to talk about such a beloved company in such a bad way! Will try and keep as breif as possible.
BT have muddled up my small business' bills, this has been going on for 6 months.
We have finally got somewhere with the exec res team in October, until the case handler just started ignoring emails - we left them to it until a £6000 bill dropped this week to which they have been asked to put on hold until the complaint has resolved.
Whilst I will seek them to wipe the bill as a goodwill gesture once the isues have been resolved, my problem is my IT contractor has been the main driver of resolving/discussing with BT. Am I able to forward my contractor's invoices onto BT and think it is resonable for them to pay for his time resolving this?
Thanks in advance.
Hi vdaam, you mention the exec res team - is this a business or residential account?