BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

(N220408-484727) Cease Switch Maintenance

I recently applied to cancel our Mitel Maintenance, I was under the impression we were not in contract so should not be any charges for cancelling. I was actually expecting a credit back dated to the cease date of 20/12/23. An e-mail has come back sa...

calls to unknown numbers and getting large bill from BT

Last year we received our quarterly bill. It was for over £15000. I immediately had an engineer come out and investigate where this line terminated. I did not terminate into our premises. I had the line ceased. I reviewed the bill and it turns out th...

My bt business contract expiry date

Tell me my bt cotract expiry date

Ongoing billing and account management issues

Hi, I am so tired of trying to resolve our issues and I have no idea where to go with this now! We signed a new contract in April 2023 with BT Local Business where we were told we need to change to a digital system and that a new private fibre line ...

Ceased Lines, still paying by Direct Debit - Compensation owed?

Hi All, My woes with BT have been going on for sometime but the latest issue is at another level of complacency and I believe we are due compensation, thoughts? We have been porting numbers over to Microsoft Teams and as part of this process BT shoul...

BT demanding we pay £34.74 (more than we paid per month) to cancel our service.

So I cancelled my BT service after moving out of my uni house in May and we left some money in our joint account I have with my housemates to pay the final bill. Once the final payment went out we closed the account as it was empty. I've received req...

How much can I reduce my BT Bill?

Been with BT for 10+ years. Always been paying £40+ per month as I've always had BT Sport. Always been on the higher tier with all the different add ons (e.g. £168 over 2 years for "unbreakable WiFi" which was just a 4G hotspot which I used for a tot...

rebate on overpaid business account

We overpaid the bill by mistake so please give back our money and stop making excuses. oue account is BAD FOX STUDIOS LTD. the amount overpaid is £1428

BT Corporate Billing - Escalation / Complaint

Does anyone know how to formally complain in writing with regards to BT Corporate Billing.We've got numerous services that have BT seem unable to cease correctly some of which were originally requested to be ceased in 2021! We're now in a position wh...

Missed a bill, hit with a £6k early termination fee BT are insisting I pay before they reconnect?

Signed up to a business BT Cloud system for under 10 employees around November time. It appears the account hasn't been set up correctly, no invoicing contact details for my company, wrong postal address for the office and we keep missing the email p...

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