BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BT Business Account Incorrect Payment

Hi, We have been incorrectly billed for an amount based on charges incurred on an incorrect assumption that we breached a 36 month contract (incorrect - BT removed us).Despite several emails to the local business manager and a BT local business manag...

BT Business Account Complaint

I am really hoping someone can help. We have a business acct with BT and an open complaint running at the moment but I am not able to put into writing the complaint so we have a paper trail. I am struggling with the phone updates and feel we are not ...

Unresolved ongoing complaint - Need Help please

I am writing to find out who is the head of BT business complaint in the UK and would like to send the a letter personally of how my complaint is being handled. The whole BT business complaint procedure is NOT being followed as to the your Customer ...

How to make a complaint to BT Business

Please can you advise an email address or telephone number that I can use to make a complaint rather than the generic number which has not been helpful.

Business Billing Complaint

HiCan someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer. I have tried all ways to do this, through [email protected], via online chat, via online submission etc....I have followed the "BT...

Overcharging

We had a new contract set up in late 2021. We were mistakenly charged for an extra phone and broadband service from that point onwards. This has continued whereby we have been overcharged right through into a new contract to now. Nobody wants to reso...

BTOP Billing us when we are no longer with BTOP

I have had a discussion on here before, and was told I would be contacted regarding BTOP still billing us for a service we no longer have with them. I have had various calls from BT & BTOP, to cancel our contract using a ETC waiver from BT Local bus...

Billing

Please can any one Help, I have tried getting my billing issue sorted.Every time i phone i am either on hold for a hour or more, or i get passed from department to department

BT Terminated my business broadband and telephone without notice

We moved premises and went from an analogue exchange to a digital system. I was told that all my services would be transferred and our phone number would be ported to the cloud.Unfortunately what they neglected to mention was that our international c...

Is my account Domestic or Business

can you advise please I am out of contract for 2x LL phones and BB FTTH Halo 3 and TNT Sports Im having problems renewing on a new deal I get billed to myself at my home address BUT C/O my company the DD gets paid out of my company bank account ...

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