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Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else?  You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

BethM by • Administrator
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Why can't our problems be resolved

I am emailing because 18 months of telephoning has not resolved the problem, and I will have no option other than to go to the ombudsman as well as seek compensation through the courts if this cannot be resolved.The current complaints reference is IM...

Complaint resolution

Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments.  I have many people saying they have logged issues but no he...

Resolving a BT One Phone complaint

Does anyone have a suggestion how to resolve a complaint relating to a BT Business One Phone contract?  We ended the BT One Phone contract last year (and transferred to a combination of BT cloud voice and EE, as arranged by our account manager), but ...

marks1 by • Member
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Price Increase and discounts

So, hopefully someone can help me as the online chats I have done twice now (wasted a good 4 hours of my life on this so far) have been super unhelpful. We signed up to a new 60 month contract last year for 2 broadband only lines. One was for £46.95 ...

(N220408-484727) Cease Switch Maintenance

I recently applied to cancel our Mitel Maintenance, I was under the impression we were not in contract so should not be any charges for cancelling. I was actually expecting a credit back dated to the cease date of 20/12/23. An e-mail has come back sa...

calls to unknown numbers and getting large bill from BT

Last year we received our quarterly bill. It was for over £15000. I immediately had an engineer come out and investigate where this line terminated. I did not terminate into our premises. I had the line ceased. I reviewed the bill and it turns out th...