BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

Complaint and data protection breach!

We have one BT account - at leadt I thought we did. However yesterday I got sent a bill addressed FAO someone I have never heard of - and there are only 3 of us in the business, and I am the manager so I should know. The invoice was for a service we ...

Billing complaint - ongoing since Nov2023

Hi, I am so frustrated and do not know where to go with this now! Signed new contracts in October2023 where we were forced to change to a digital system, and have had nothing but problems with the new account. There were miss-selling problems, instal...

Re: Request to cancel our BTNet Contract (Account Number WM41827625/ BT Serial Number OID-05736882)

I work for a small charity that is experiencing financial difficulties and we are unable to continue to pay £357.30 a month bill for BT Net Broadband. We were advised to email in a letter signed by a Trustee and myself (Finance & Operations Manager)...

billed for no service

I am being billed for broadband when I rang up and cancelled it. Plus it wasn't set up or connected. Partly refunded too.

How much can I reduce my BT Bill?

Been with BT for 10+ years. Always been paying £40+ per month as I've always had BT Sport. Always been on the higher tier with all the different add ons (e.g. £168 over 2 years for "unbreakable WiFi" which was just a 4G hotspot which I used for a tot...

Business Billing Complaint Escalation

We've had an ongoing business billing issue since August 2023, with duplicate & incorrect billing.We had an upgrade to our BTCloud & BT.Net accounts, and due to the way it had to be handled we have ended up with two old accounts with no service attac...

ERRONEOUS CHARGES

We have as a company recently ported to BT but have been charged rental from the time the phones were delivered instead of the port date when the service became live.

I'm at my wits end with BT. What can I do?

a few months ago I moved house, and BT charged me an early termination fee (several hundred £) by mistake. They then disconnected my line for non-payment. I was forced to pay their required amount to reconnect. I raised a complaint which found that I...

EMail address for billing/service complaints

Is there an email address for service complaints - we're suffering a world of pain trying to consolidate billing for various lines and broadband services for the company that now owns the properties and have ended up with EE accounts created as multi...

BT taking money - I don't even have a BT account!

Hey guys, I'm living in China, and thus do not have any account with any business in the UK apart from my car insurance.I've just had a payment for £40 taken out of my bank account under BT GROUP PLC. Anyone experienced this? It was also taken out un...

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