Billing
Payments, charges, call options, My Account - get answers to your billing queries on this board.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Frequently asked questions - Billing

How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account.   How do I access my ...

Frame 19.png
BethM by Administrator
  • 3058 Views
  • 0 replies
  • 0 kudos

BT taking money - I don't even have a BT account!

Hey guys, I'm living in China, and thus do not have any account with any business in the UK apart from my car insurance.I've just had a payment for £40 taken out of my bank account under BT GROUP PLC. Anyone experienced this? It was also taken out un...

How much can I reduce my BT Bill?

Been with BT for 10+ years. Always been paying £40+ per month as I've always had BT Sport. Always been on the higher tier with all the different add ons (e.g. £168 over 2 years for "unbreakable WiFi" which was just a 4G hotspot which I used for a tot...

meber by Member
  • 1281 Views
  • 1 replies
  • 0 kudos

BT is not able to close my account

Hi, In April I was out of contract and phoned up to close my BT account (Phone, internet & fixed IP). I was told this was fine, I would need to pay one more month and I could finish with BT. I signed a termination contract with BT on 28th April of th...

Canceled by service but still getting billed?

About a week ago I called and was on the phone for about an hour trying to cancel by services because I moved out of my apartment and could not move my services to my new residence. I have already sent back my equipment as well. However, I just recei...

rojer by Member
  • 925 Views
  • 1 replies
  • 0 kudos

I am being billed for services I no longer have

I left BT Business on 18th July 2023 and moved my services to a new provider. Every month since I have received a bill. I have talked to your telephone advisors every time, and the bill has been cleared. Every time they have promised me that the issu...

Luxel by Member
  • 991 Views
  • 1 replies
  • 0 kudos

Got compensation from BT.

So our broadband was out for a month (being forced to use a 4g mini hub during home schooling and wfh is no joke) and we were assured that we would be getting compensation from BT.Then when it was restored they performed a volte face and said that wh...

Anything that can be done to reclaim money back from BT

Hi,Not sure if this is the right sub-reddit for this kind of post. Please let me know if it isn't.I volunteer for a charity and we help people when it comes to food and helping them manage their finances, benefits etc. We recently spoke to a pensione...

nechi by Member
  • 842 Views
  • 1 replies
  • 0 kudos

Having issues with BT Landline

Has anyone experienced problems with their landline when switching from Residential to Business. Also I have not received any paperwork from BT to tell me what my monthly direct debit will be as I signed up for a deal they had of £29.99 a month and £...

btconnect.com cost

We have long since moved our phone & broadband away from BT but kept the btconnect.com email address for the business. Should have picked it up sooner, I know, but they've been charging us for "your Business Email @ £4 per month" (+ VAT).  Is anyone ...