I am the IT Manager for company down in Cornwall. After a massive issue with BT Local Business in Plymouth failing to cancel multiple lines after they were migrated/upgraded, we noticed that our BT OneBill account details were no longer working when logging faults.
After some investigation, I managed to get some info from a customer service advisor letting me know that our company name, my name and the names of our Directors were no longer listed on the account. Somehow it appears that our account and another account from the London area have become merged.
I have tried to speak to BT Local Business in Plymouth about this, but they say they will investigate and never respond. I cannot speak to anyone at BT directly as the details for our company do not match the BT records any more.
Does anyone have any idea how I can sort this out? We are currently paying for several lines (including one expensive Leased Line) that are no longer in use as we have upgraded and used another provider.
