Billing

[CSP]

Is there anyone you can talk to in the uk to resolve billing problems had problems from day one no one is helping or resolving on phone for hours every month 

[BethM]

Hi CSP

I'm sorry you aren't getting this resolved despite contacting in. Can you please send over a private message with some details so I can look into this for you?

[CSP]

This is my account number [REMOVED] if you can’t ring me can you send me your email address because I can’t seem to attach the documents I would like to send to you

[BethM]

Hi CSP

If you could please respond to my private message, once I have passed security with you I am happy to share my email so you can send over the documents but I need to do that first. 

[CSP]

Beth M you said you was happy to help but have done nothing and not replying to my messages 

[BethM]

Hi CSP

I replied to your message this afternoon and got no reply, have you not received this?

[CSP]

No not received anything you also said you would give us a call which you haven’t I sent details 

[BethM]

Hi CSP

Let me try and send it back another way, it shows sent from my side

[CSP]

Can you not just please ring us so we can get everything sorted, we would like to close the account but I’m not paying over £900 pounds for the privilege when nothing has worked properly and every month my bill is wrong 

[CSP]

This is just another waste of time nobody helps or reply’s  wish I’d never got involved with BT