I’ve been with bt at our business for nearly 35 years and moved with the times and upgraded to the cloud system back in 2016. The system and app worked well and was paying about £140 all in for the phone and broadband.
late last year we kept getting calls to say our contract was up and they can save us money. After multiple calls I gave in and starting discussions with an agreed price of £76 for phone and £30 ish for broadband on a 5 year deal
then the problems started
my first bill was £424 which went unnoticed as my wife does our accounts.
my 2nd is now £334 so I called billing to be told they hadn’t cancelled my old line so was double paying. I asked where the extra fees came from as 334 minus the 140 for my old account is still higher than the £106 they quoted and was mentioned in the contract.
She said it’s because we have multiple phones that have a line each and don’t qualify for the included minutes which was never mentioned
she told me to contact the sale rep who sold the contract to us but she couldn’t provide the name
I’ve canceled my direct debit and not sure what to do next as the contract is signed but not upheld their end
