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Business Billing Complaint

SeanTrueNorth
Member
Hi

Can someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer.

 

I have tried all ways to do this, through servicemanagementcentre@bt.com, via online chat, via online submission etc....

I have followed the "BT Guidelines" on complaints as well.

 

A simple email address or a telephone number would be great?

 

If you need to point me in a certain direction, my complaint relates to;

  • incorrect billing
  • misselling
  • mismanagement
  • failure to cease my services when requested.

 

Many thanks,

Sean

1 REPLY 1

BethM
Administrator
Administrator

Hi SeanTrueNorth

 

I replied to your post on the other thread, can you please send over a private message?


^BethM