So our broadband was out for a month (being forced to use a 4g mini hub during home schooling and wfh is no joke) and we were assured that we would be getting compensation from BT.
Then when it was restored they performed a volte face and said that while our broadband may have appeared to be down it was in fact intermittently available during the period.
There then followed an hour long phone call which resulted in us being given a month's free broadband.
Then out of the blue they gave us the compensation we were actually entitled to in the first place.
So that's nice.
