How to make a Complaint?
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Hi
Can someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer but have been told by BT Business that I have a Corporate account.
I have tried all ways to do this, through servicemanagementcentre@bt.com, via online chat, via online submission etc....
I have followed the "BT Guidelines" on complaints as well.
A simple email address or a telephone number would be great?
If you need to point me in a certain direction, my complaint relates to;
- incorrect billing
- misselling
- mismanagement
- failure to cease my services when requested.
Many thanks
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Hi keren
Please send me some more details via private message 🙂
^BethM
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Hi Beth,
I also have a very similar complaint to the original post, regarding the bulleted points below;
- incorrect billing
- misselling
- mismanagement
Could you please explain the process for filing a formal complaint?
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Hi KatieB,
Please send me a private message with some more detail and I can support.
Thanks

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