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How to make a Complaint?

Stevehil
Member

Hi

Can someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer but have been told by BT Business that I have a Corporate account.

 

I have tried all ways to do this, through servicemanagementcentre@bt.com, via online chat, via online submission etc....

I have followed the "BT Guidelines" on complaints as well.

 

A simple email address or a telephone number would be great?

 

If you need to point me in a certain direction, my complaint relates to;

  • incorrect billing
  • misselling
  • mismanagement
  • failure to cease my services when requested.

 

Many thanks

 

12 REPLIES 12

BethM
Administrator
Administrator

Hi keren

 

Please send me some more details via private message 🙂


^BethM

Hi Beth,

 

I also have a very similar complaint to the original post, regarding the bulleted points below;

 

  • incorrect billing
  • misselling
  • mismanagement

Could you please explain the process for filing a formal complaint?

HannahC1
Administrator
Administrator

Hi KatieB,

Please send me a private message with some more detail and I can support.

Thanks

^HannahC1