How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account. How do I access my ...
Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments. I have many people saying they have logged issues but no he...
Due to the closure of Plusnet Business, I was advised to move to BT Business Broadband. A BT residential number on the same line was also moved to digital voice with Cloud Voice Express but did not function with the BT smarthubNo dial-tone was presen...
Does anyone have a suggestion how to resolve a complaint relating to a BT Business One Phone contract? We ended the BT One Phone contract last year (and transferred to a combination of BT cloud voice and EE, as arranged by our account manager), but ...
Good afternoon, Towards the end of last year, we were contacted by BT Local Business and told that our Cloud Voice system would no longer work due to current network upgrades, and we would need to upgrade to the Cloud Works system. We were then conta...
So, hopefully someone can help me as the online chats I have done twice now (wasted a good 4 hours of my life on this so far) have been super unhelpful. We signed up to a new 60 month contract last year for 2 broadband only lines. One was for £46.95 ...
I cancelled a new telephone line request and (all by email) some years ago and now I’m being pursued for the debt. I never received the new phone line....never made or received calls.
I recently applied to cancel our Mitel Maintenance, I was under the impression we were not in contract so should not be any charges for cancelling. I was actually expecting a credit back dated to the cease date of 20/12/23. An e-mail has come back sa...
Last year we received our quarterly bill. It was for over £15000. I immediately had an engineer come out and investigate where this line terminated. I did not terminate into our premises. I had the line ceased. I reviewed the bill and it turns out th...
Tell me my bt cotract expiry date
Hi, I am so tired of trying to resolve our issues and I have no idea where to go with this now! We signed a new contract in April 2023 with BT Local Business where we were told we need to change to a digital system and that a new private fibre line ...
