How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...
Hi, we're a small business (4 full time staff) and our experience with BT over the last few months has left me in a state of despair. I'm reaching out on here today for someone to please, please help. Today saw another amount taken from our account, ...
This bill will be late if I don't pay it today but BT's systems are down, posting here to make sure I have evidence for waiving of the late fees if this isn't resolved on the BT side by end of today. Solidarity with everyone else who's also still tra...
Where to start…..I believe I have spent 13/14 hours on live chat or on the phone to India, the list of issues I struggle to remember all of, due to how much incompetence, mistakes, flat out lying in regards to confirming via emails or calls back. The...
Good morning, I've been trying to arrange for phone and broadband to be moved from one area of our building to another since October. I've had 4 planned appointments where no-one has turned up and top it off they've added the cost of 2 of these visit...
I would like to discuss why my most recent bill is twice as much as usual
Hi, I've recently found that despite not having BT account, or having ever purchased a BT service, I have had monthly payments taken from bank account from BT: "05/12/2024 06:10:45 5039 £30.99 RECURRING PURCHASE BT CONSUMER RECURRING LONDON GB Poste...
Don’t waste your time on here it’s the same as the rest of BT they don’t do anything or get back to you
From the installation date being wrong to every bill being wrong no one responds to you no one knows what they are doing , asked for help on here and no one responds was told they were looking in to it but then no more communication which is ironic i...
I have taken over as Chair for a Community Hall and there are no records as to who set up the broadband account. You'd have though there should be but there was nothing at the hand over. We get no letters but we are still paying for an using a £50 p...
I transferred my account [REMOVED] to my client in June 2023 . They cancelled the account in July. the details obviously got screwed up because I am still getting threatening emails 17 months later. we have all contacted BT multiple times who say t...
