Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions - Billing

How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account.   How do I access my ...

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BethM by Administrator
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Canceled by service but still getting billed?

About a week ago I called and was on the phone for about an hour trying to cancel by services because I moved out of my apartment and could not move my services to my new residence. I have already sent back my equipment as well. However, I just recei...

rojer by Member
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I am being billed for services I no longer have

I left BT Business on 18th July 2023 and moved my services to a new provider. Every month since I have received a bill. I have talked to your telephone advisors every time, and the bill has been cleared. Every time they have promised me that the issu...

Luxel by Member
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Got compensation from BT.

So our broadband was out for a month (being forced to use a 4g mini hub during home schooling and wfh is no joke) and we were assured that we would be getting compensation from BT.Then when it was restored they performed a volte face and said that wh...

Anything that can be done to reclaim money back from BT

Hi,Not sure if this is the right sub-reddit for this kind of post. Please let me know if it isn't.I volunteer for a charity and we help people when it comes to food and helping them manage their finances, benefits etc. We recently spoke to a pensione...

nechi by Member
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Having issues with BT Landline

Has anyone experienced problems with their landline when switching from Residential to Business. Also I have not received any paperwork from BT to tell me what my monthly direct debit will be as I signed up for a deal they had of £29.99 a month and £... cost

We have long since moved our phone & broadband away from BT but kept the email address for the business. Should have picked it up sooner, I know, but they've been charging us for "your Business Email @ £4 per month" (+ VAT).  Is anyone ...

Billing Overpayment

Long story short we have been overcharged every month since April and getting nowhere with having this refunded  and our account amended to the correct services we have !!. I have sent an email every week to our account Manger and he promises this wi...

Bobs2 by Member
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How to make a Complaint?

HiCan someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer but have been told by BT Business that I have a Corporate account. I have tried all ways to do this, through, via...