How to make a Complaint?

[Stevehil]

Hi

Can someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer but have been told by BT Business that I have a Corporate account.

I have tried all ways to do this, through servicemanagementcentre@bt.com, via online chat, via online submission etc....

I have followed the "BT Guidelines" on complaints as well.

A simple email address or a telephone number would be great?

If you need to point me in a certain direction, my complaint relates to;

• incorrect billing
• misselling
• mismanagement
• failure to cease my services when requested.

Many thanks

[BethM]

Hi keren

Please send me some more details via private message 🙂

[KatieB]

Hi Beth,

I also have a very similar complaint to the original post, regarding the bulleted points below;

• incorrect billing
• misselling
• mismanagement

Could you please explain the process for filing a formal complaint?

[HannahC1]

Hi KatieB,

Please send me a private message with some more detail and I can support.

Thanks