How to make a Complaint?

[Stevehil]

Hi

Can someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer but have been told by BT Business that I have a Corporate account.

I have tried all ways to do this, through servicemanagementcentre@bt.com, via online chat, via online submission etc....

I have followed the "BT Guidelines" on complaints as well.

A simple email address or a telephone number would be great?

If you need to point me in a certain direction, my complaint relates to;

• incorrect billing
• misselling
• mismanagement
• failure to cease my services when requested.

Many thanks

[AdamC]

Hi Stevehil,

If you can message me privately I can take your details and we can get a complaint raised and sorted out for you.

Thank you

Adam

[SeanTrueNorth]

Hi Adam,

I have a very similar complaint to Stevehill above. Can you help?

[BethM]

Hi SeanTrueNorth

I am now the main person moderating this forum, please send over a private message to me with the details.

[VGS]

Hi Beth

I also have a similar complaint can you assist please?

[BethM]

Hi VGS

I will reply to your private message shortly. 

[InfinitePCLtd]

Hi Beth,

I have a very similar complaint to make and have had nothing but issues with BT for the last 2 years. I had a fault with my line and was running at 1mb!! Open reach came out and run another line into the property and I was told I would not be charged due to the line showing a fault so you can only imagine my surprise when I looked at my emails today and have a bill for over £600!

Please can you send me details of where I can send an invoice for all the time (30 x 2 hour calls) plus cancelled appointments to?

Kind regards,

SW

[AdamC]

Hi,

I am sorry for the issues you are having. Have you spoken with the billing team to discuss these charges and how they have been billed? You can raise a chat with billing here Contact Us | BT Business Contact Numbers | BT Business. If you have any issues please return and we will support further.

Thank you

Adam

[InfinitePCLtd]

Hi Adam,

Thank you for replying. I tried to call Monday and was on hold for 2 hours and 17 minutes and no one answered so had to hang up as lost another few hours again.

I will try again today but if I I am hold for a long time again I will contact you furtehr

SW