Due to the closure of Plusnet Business, I was advised to move to BT Business Broadband.
A BT residential number on the same line was also moved to digital voice with Cloud Voice Express but did not function with the BT smarthub
No dial-tone was present and calls were sometimes diverted to my mobile phone but went mostly to voicemail.
It was not possible to make outbound calls using my existing BT cordless handsets.
The analog telephone socket on a BT Business Smarthub is disabled within the configuration only available to BT engineers,.
Although the green socket for a legacy handset was present it did not function as there was an undeclared expectation that calls would use an additional IP handset such as Yealink instead of analog handsets.
The BT Business product as delivered, was mis-sold and unfit for purpose.
The early termination clause is Void as the service was not available with the supplied hardware.
As the service did not commence, it requires no termination.
A rival broadband supplier service is now in place, it just worked out of the box.
