How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...
We moved premises and went from an analogue exchange to a digital system. I was told that all my services would be transferred and our phone number would be ported to the cloud.Unfortunately what they neglected to mention was that our international c...
can you advise please I am out of contract for 2x LL phones and BB FTTH Halo 3 and TNT Sports Im having problems renewing on a new deal I get billed to myself at my home address BUT C/O my company the DD gets paid out of my company bank account ...
We started a new contract in December 2023. The new contract is for cloud voice phone.Previously we had BT one phone, and cloud voice . as we didn't need the mobile bt phone we didn't renew it. We have been billed continuously since December 2023.We...
My partner directed me here as she found that some cases had been solved by getting in touch here. I have copy and pasted my situation as I have been trying to get this resolved for nearly 6 months and I'm tired of explaining it. If any help to solve...
I've received a letter from a debt collection agency claiming to be chasing an unpaid bill from 2010. The letter doesn't quote the phone number involved, the account number or name, or the address it relates to. They enclosed a letter apparently from...
I am emailing because 18 months of telephoning has not resolved the problem, and I will have no option other than to go to the ombudsman as well as seek compensation through the courts if this cannot be resolved.The current complaints reference is IM...
Hi. I have multiple complaints logged. With bills phone not working etc… now complaint handler can only deal with one. Can’t see relevant screens and tells me to log with other departments. I have many people saying they have logged issues but no he...
Due to the closure of Plusnet Business, I was advised to move to BT Business Broadband. A BT residential number on the same line was also moved to digital voice with Cloud Voice Express but did not function with the BT smarthubNo dial-tone was presen...
Does anyone have a suggestion how to resolve a complaint relating to a BT Business One Phone contract? We ended the BT One Phone contract last year (and transferred to a combination of BT cloud voice and EE, as arranged by our account manager), but ...
Good afternoon, Towards the end of last year, we were contacted by BT Local Business and told that our Cloud Voice system would no longer work due to current network upgrades, and we would need to upgrade to the Cloud Works system. We were then conta...
