Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions - Billing

How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account.   How do I access my ...

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BethM by Administrator
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new contract issued without consent or signature

bt recently contacted me offering me an upgrade from cloud voice express to cloud voice even though my  cloud voice express runs till May 2023,  this was miss-sold as i wasnt told about any charges to change, which resulted in it taking 3 contracts b...

R57 by Member
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Unfair Engineer Charge

I called BT to arrange for a engineer visit as there was no Phone socket/line in my business premises. There was no wiring at all in the premises apart from the 3 tube lights and 2 plug sockets. Initially BT told me they will send an engineer down an...

Suhail by Member
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Miss-sold BT Onephone contract

We were sold an amalgamation package of our BT broadband & phone line and our EE mobiles to a new BT Onephone package, we told the Sales person from BT local Business  that we wanted exactly the same package that we currently had which included unlim...

HayleyS by Member
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Sort your BT Business costs your way

Want to sort your BT Business costs in ways tailored to your set up? Or to create bespoke reports to match? Then tagging is for you.   What is tagging?   Tags are details about aspects of your BT services, as defined by you. For example, a tag may be...

Jen1 by Administrator
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Failure to close account

Hello,I am using this forum out of pure frustration.I have closed my account twice now, spent half of my day on the phone getting it sorted.The first time I called to cancel my account, they told me the account would be closed in last week of Februra...

ajk2 by Member
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I frequently asked questions for billing

This article is truly astounding. Appreciative for sharing.Glad you like it. We have been using this for a colossal piece of a time now and it is clearly going charmingly.

I am being billed for services I no longer have

I cancelled my business services back In Feb 2022 when we closed our offices. We terminated our broadband, landline and feature pack of course. We also had our number ported to the cloud. Due to a tech issue they had to reconnect our broadband so the...

An old dispute I thought resolved has apparently not been

In November 2018, I placed an order to upgrade my broadband package. When the details came through, I noticed that there was a new account number and e-mail address, so I queried that, but was told that was the way they did things and that the servic...

Victim of fraud

Hi - I have been a victim of fraud carried out by BT. I wondered if anyone else has been defrauded by BT? If so what action did you take?