Hi all,
I am having a similar issue to Lora which after 3 Months, I have figured out the problem but I'm not sure how to tackle it.
In Jan 2025 I was contacted by Local BT to tell me that all copper lines were to be removed and I needed a new Internet contract and to port the telephone on the existing Internet line on to our existing cloud voice system.
The salesman gave me a new price for cloud voice as well as the Internet and I signed a contract for 36 months as I did not want a 5 year deal.
Since February we have been charged on our monthly bills a lot more than was agreed to in the 36th Month contract.
I have just figured out that BT have transferred the costs from the old contract which had two years to run and merged these costs on to the new 36 month contract bill.
Can anybody let me know if this is correct.
I would not expect to be paying a bill for two contracts. Surely, the new contract replaces the old one going forward.
As a small 3 operator company in our office we are now paying for 11 licences and phone services for 11 licences instead of the 6 licences agreed to in the new contract.
Any advice on this would be appreciated.
Thank you.
