Hello - is there anyone who can help please? We are trying to disconnect a copper wire line and migrate Broadband to another line. However the OpenReach engineer seems to have been given misleading instructions - and he is not going to migrate the Broadband (nor disconnect the copper wire line). Have been trying to email and call Oliver Bailey from BT Business Plymouth for help - but ever since we signed the contract for this, he has been unavailable - have left several messages and emailed to no avail. We have been trying to sort this out for weeks - my father is 98 and my mother 91and we need the phone systems here to work
