Payment taken by BT but I have no BT account.

[Fee_faw]

Hi,

I've recently found that  despite not having BT account, or having ever purchased a BT service, I have had monthly payments taken from bank account from BT:

"05/12/2024 06:10:45 5039 £30.99 RECURRING PURCHASE BT CONSUMER RECURRING LONDON GB Posted ".

This has been happening since April 2021.  My bank has since recently  blocked this but have asked me to contact the merchant to discuss further. However, as I have no account number, or reference number when the payment is taken, I don't have anything to give the automated BT customer system to get through to speak somebody.

Are there any other contact details that I could use to raise this ? 

Thanks.

[BethM]

Hi Fee_faw

As this seems to relate to a BT Consumer charge, I would advise you reach out to their community team as this forum is for BT Business customers only - you can find their forum here: https://community.bt.com/

[Fee_faw]

Thanks BethM