BT have just cut us off from access to our online account saying we need to "resecure our account".
The web process looks easy to follow and standard, but it asks for our Account Number.
When we type in the Account Number on our bills (including recently a bill this month October 2025) it claims that that account number is not recognised.
Is this a regular feature of BT's abysmal service to small business customers, or have we just discovered a new way to have our time wasted and our billing messed up?
