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Why are my monthly charges greater than what was stated in my 5-year contract signed in March 2026

kennardavalenne
Member

My 5-year contract, started at the beginning of 2026, shows monthly charge of £46.96 (before VAT), increasing to £49.95 (before VAT) next April (2027).   But then it increased by monthly increments between February and April and, since May this year (2020) I have been charged £73.13 a month (this includes VAT, or course).  Why would it seem a lot more than the contract indicates.   (I'm actually shocked to realise I somehow agreed to a 5-year contract in the first place!)

1 REPLY 1

BethM
Administrator
Administrator

Hi kennardvalenne 

 

If you're being charged more than you think you should be, you should contact our billing team. 


^BethM