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Installation work covered up to £2800????

 

Hi,

 

How does the scheme work and when it said covered up to, i guess that it can go over that amount and would i be charge etc??? 3 & 5 years contract?? any penalty fee etc???

 

kind regards

 

Daniel Clark

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BT Employee
Posts: 251
Registered: ‎07-12-2017
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Re: Installation work covered up to £2800????

Hi Daniel

 

Hope you are well.

 

I think for any queries about installation you would be best contacting your BT Local Business department, who can probably give you the best advice on this one. You can find the details for your nearest local business office here.

 

Let me know how you get on!

 

Regards

Ryan

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Re: Installation work covered up to £2800????

 

 

okay... I did look up on it.... But just checking if it just up to that amount and no over...

 

kind regards

 

Daniel 

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BT Employee
Posts: 251
Registered: ‎07-12-2017
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Re: Installation work covered up to £2800????

Hi Again Daniel

 

I have just given one of our BTLB specialist teams a call and enquired about this for you. They confirmed that whenever you are after a leased line, especially when its one that you require quite high speeds on - as you mentioned a 10Gb line - that an index survey is done by Openreach to work out the potential cost of the router. They did confirm that the value they will cover the costs up to would be £2800 as you mentioned, and anything outwith that would be on the customer to fund.

 

The agent I spoke to did mention that in most instances the costs would not exceed £2800, but the higher the speed on the line you require then the more specialist the install will be and the more chance you would have of going over that £2800.

 

As I mentioned in another reply, I know you have already spoken to BTLB but if you wish for me to get you a callback from their side from a team dealing with leased lines I can certainly facilitate that for you.

 

Any other questions just let me know and I will do my best to chase up the answers for you.

 

Regards

Ryan

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