My business has been offline since Wednesday morning, as has everyone on BT in my rural village in Somerset. I thought that as a Business customer with an Enhanced support contract and 4G assure, I might actually get back online quickly. It was immediately obvious that there was a Major Service outage in the area on the broadband, but also obvious that the 4G assure was not able to connect to a signal in my area to provide the backup. BT should have known, or checked this when they stated that it would guarantee connectivity even if there was a broadband problem. I finally got through to a human on the phoneline and explained all of this, to be promised that all would be resolved by 4.30 pm that day. Needless to say, now over 48 hours later, my business is still offline. I have received no explanation of the fault, no updates as to when it will be resolved. My neighbours with residential accounts have been informed that the problem will be resolved today, but no explanation what the problem is or why it is taking so long. I have been on Chat ("the easiest and quickest way to contact us"!) since 0830 this morning and still haven't got through to a human to be able to find out what is going on. Is anyone else having the same experience?
