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Anyone know how to log a Fault call with BT for drop out issues with my Broadband router

kerrm
Member

on ‎14-02-2018 08:05 PM - last edited on ‎08-02-2023 09:51 AM by Administrator

 

I'm trying to log a call for my rounter droping out... i'm using the website I get to the message below click on Continue and it send me back to https://help.business.bt.com/

 

Have try 5 or 6 time now.. is there away to just log a fault call please?

 

Sorry, we've been unable to run a line test at this time. Please click Continue to go to our Help pages for troubleshooting guides and other useful support information. Press Continue to stop running the checks.

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1 REPLY 1

markp
Grand Guru

on ‎15-02-2018 10:25 AM

Hi there kerrm,

 

if you are having a problem logging a fault online, you can contact our Business chat team or call the Business helpdesk on 0800 800 154, to get your fault reported.

 

 

Markp

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