Find out which BT Business Hub you've got.
If you're having problems connecting to your broadband or Internet, first try switching your hub or router off and then on again, as this fixes many problems. Simply:
- Unplug the power supply (AC/DC) from the back of your hub or router.
- Leave it switched off for 10 seconds.
- Plug the power supply back in.
- Wait a few minutes while it restarts, then try connecting to the Internet.
Knowing what the lights mean on your router or hub, can help you find out what the problem is - go to our Find out what the lights on your hub mean and troubleshooting guide.
If unplugging hasn't worked you may want to do a factory reset. This will return your hub or router to its default settings, discarding any changes you've made to it:
- You'll need to re-enter your network ID and password.
- You'll also need to reconfigure any static IP, wireless security or firewall rules you may have set up.
- If you have a BT Business Broadband Voice package you'll need to reactivate it.
To do a complete factory reset, removing all personal settings:
- Use a PIN or paperclip to press and hold the recessed Reset button on the back of your Business Hub for 15 seconds until your hub lights go out.
- Release the Reset button and wait for the Hub's Broadband light to glow green. This may take several minutes.
Alternatively, you may reset your Business Hub using your Business Hub Manager:
- Open your web browser and type http://home or http://192.168.1.254 in the
address bar and press Enter or your return key.
- Click on the Settings tab.
- Click on the Diagnostics tab.
- Select the Resets link.
- In the Reset to Factory Default State section, click on the Reset button.
You may be asked to enter your password - if you haven't changed it, the default password is the same as the serial number on the side of your Hub.
You can find more information in the hub user guides.