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BT Business Hub 2 - Connection problems and resetting your hub


Find out which BT Business Hub you've got.


If you're having problems connecting to your broadband or Internet, the quickest and easiest way to solve these issues is by completing a controlled shutdown and switching back on of your equipment. This is called 'power cycling'. To do this:


  1. Unplug the power supply (AC/DC) from the back of your hub or router.
  2. Leave it switched off for 10 seconds.
  3. Plug the power supply back in.
  4. Wait a few minutes while it restarts, then try connecting to the Internet.

Knowing what the lights mean on your router or hub, can help you find out what the problem is - go to our Find out what the lights on your hub mean and troubleshooting guide.


Factory Reset:


If unplugging hasn't worked you might want to do a factory reset. This will return your hub or router to its default settings, discarding any changes you've made to it:


  • You'll need to re-enter your network ID and password.
  • You'll also need to reconfigure any static IP, wireless security or firewall rules you may have set up.
  • If you have a BT Business Broadband Voice package you'll need to reactivate it.

To do a complete factory reset, removing all personal settings:


  1. Use a PIN or paperclip to press and hold the recessed Reset button on the back of your BT Business Hub 2 for 15 seconds until your hub lights go out.
  2. Release the Reset button and wait for the hub's Broadband light to glow green. This may take several minutes.


Alternatively, you may reset your BT Business Hub 2 using your Business Hub Manager:


  1. Open your web browser and type http://home or in the
    address bar and press Enter or your return key.
  2. Click on the Settings tab.
  3. Click on the Diagnostics tab.
  4. Select the Resets link.
  5. In the Reset to Factory Default State section, click on the Reset button.
    You may be asked to enter your password - if you haven't changed it, the default password is the same as the serial number on the side of your Hub.

You can find more information in the hub user guides.



Employees can access their work-related information through the online portal known as Macys Insite