The tables below will tell you what the lights mean and what to do if something is wrong.
Ethernet, USB or Wireless Lights:
|No light||Power is off or the Hub is booting up.|
|Solid green||Devices are connected to the Hub via Ethernet, USB or wireless.|
|Flashing green||Data is coming in or going out of the network.|
Phone 1 & Phone 2 Lights:
|No light||Power is off, the Hub is booting up or the Broadband Voice service isn't active.|
|Solid green||Broadband Voice service is available and working.|
|Flashing green||Broadband Voice service is in use, the phone is off the hook or data is passing through.|
|No light||Power is off or the hub is booting up.|
|Flashing green (slow)||Hub is trying to connect to your broadband. If this continues see what should I do?|
|Flashing green (fast)||Hub can't connect to the ADSL signal for more than three minutes. If this continues see what should I do?|
|Solid green||Hub is fully connected to your broadband.|
|Solid red||Hub can't successfully connect to the broadband line. See below for what to do.|
If the Broadband light is solid red, the hub can't connect to your broadband line:
If it doesn't go steady green, switch on your computer and get in touch by clicking the contact us link on this page.
|No light||Power is off, the Hub can't detect an ADSL signal, an ADSL signal has been detected or the Hub is trying to connect.|
|Flashing green||Hub is trying to connect to your broadband or data is passing through.|
|Solid green||Your Hub is connected to broadband. If you can't get online, see below for what you need to do.|
|Solid red||No Internet connection. If your broadband light is green, see below for what to do.|
If your internet light is solid green but you can't get online:
Your Hub is connected to broadband, but there may be a problem with your computer or its connection to your Hub:
If your internet light is solid red but your broadband light is green:
Your broadband is active but your hub can't connect to it:
|No light||Power is off.|
|Flashing green||Hub is undergoing a ‘power on self’ test.|
|Solid green||Power is on.|
|Flashing red||Hub is undergoing a firmware upgrade.
Don't switch off the Hub, as it will cause a fatal error and the Hub will have to be replaced. Look below for what you need to do.
|Solid red||A fatal error has occurred in the Hub. Push a paperclip into the red Reset button on the back of the Hub for 10 seconds while the Hub is powered up and connected to the DSL line. Then let the Hub run through the reset procedure.
If the problem continues, switch on your computer and contact us.
If your power light is flashing red:
Don't turn off or restart your Hub when the Power light is flashing red.
We're updating your Hub's firmware. This can take up to five minutes and will automatically restart your Hub. We try to do this overnight, but if your Hub is switched off when the work is scheduled, the updates will happen as soon as it's switched on again.
During an update, the Power light will flash red and other lights may flash green, which shows that data is being transmitted - this is normal.
When the update has finished, the Power light will flash green before all the lights switch off, as your Hub restarts. Once it's restarted, the Power light will go steady green and after a few seconds, the other lights will come back on and you can continue to use your Hub.
If your BT Business Hub is connected to a power supply, but has no lights showing try:
Get more details on your hubs lights, in the user guide post and go to page 10 of the BT Business Hub user guide.