BT Business Hub 2 - Find out what the lights on your hub mean and how to fix problems

[Jen1]

Find out which BT Business Hub you've got.

The tables below will tell you what the lights mean and what to do if something is wrong.

Ethernet, USB or Wireless Lights:

Light	Meaning
No light	Power is off or the Hub is booting up.
Solid green	Devices are connected to the Hub via Ethernet, USB or wireless.
Flashing green	Data is coming in or going out of the network.

Phone 1 & Phone 2 Lights:

Light	Meaning
No light	Power is off, the Hub is booting up or the Broadband Voice service isn't active.
Solid green	Broadband Voice service is available and working.
Flashing green	Broadband Voice service is in use, the phone is off the hook or data is passing through.

Broadband light:

Light	Meaning
No light	Power is off or the hub is booting up.
Flashing green (slow)	Hub is trying to connect to your broadband. If this continues see what should I do?
Flashing green (fast)	Hub can't connect to the ADSL signal for more than three minutes. If this continues see what should I do?
Solid green	Hub is fully connected to your broadband.
Solid red	Hub can't successfully connect to the broadband line. See below for what to do.

If the Broadband light is solid red, the hub can't connect to your broadband line:

• Check if there are any service problems in your area at service status.
• Switching your Hub off and on again:
  1. Unplug the power supply (AC/DC) from the back of your Hub.
  2. Leave it switched off for 10 seconds.
  3. Plug the power supply back in.
  4. Wait a few minutes, while the Hub restarts.

If it doesn't go steady green, switch on your computer and get in touch by clicking the contact us link on this page.

Internet light:

Light	Meaning
No light	Power is off, the Hub can't detect an ADSL signal, an ADSL signal has been detected or the Hub is trying to connect.
Flashing green	Hub is trying to connect to your broadband or data is passing through.
Solid green	Your Hub is connected to broadband. If you can't get online, see below for what you need to do.
Solid red	No Internet connection. If your broadband light is green, see below for what to do.

If your internet light is solid green but you can't get online:

Your Hub is connected to broadband, but there may be a problem with your computer or its connection to your Hub:

1. Restart your hub by unplugging the power cable and plugging it back in.
2. Restart your computer.
3. Wait for your hub's internet light to turn steady green and try connecting to the internet.
4. If you're connected via wireless, check it's set up correctly. See how can I set up a wireless (wi-fi) connection?
5. If you still can't connect, keep your computer switched on and contact us by clicking the link on this page.

If your internet light is solid red but your broadband light is green:

Your broadband is active but your hub can't connect to it:

1. Check your broadband service status.
2. Restart your Hub by unplugging the power cable and plugging it in again.
3. Open a browser on your computer and go to http://home/ or 192.168.1.254
4. Click on Settings tab at the top, then Broadband tab below and then finally Link Configuration.
5. Check or re-enter the username, in the format Axxxxxx@hgxx.btclick.com and password from your welcome email or letter.
   These were sent to you when you ordered your service. If you can't find them, you'll need to get in touch. 
6. Click Save at the bottom of the page. It will ask for the admin password, this will be the serial number found on the bottom of the router. You will need to enter the 12 numbers that make the serial number. You don't require the letters. If it doesn't accept this then click on I forgot the password. If it has a hint then you have setup a custom password and will need to enter that in order to proceed. Click on Submit to connect on those details.
   
   If you've forgotten the customer admin password, you'll need to reset it with a hint for the future, and complete the steps above again. If the Internet light is still red, keep your computer switched on and get in touch.

Power light:

Light	Meaning
No light	Power is off.
Flashing green	Hub is undergoing a ‘power on self’ test.
Solid green	Power is on.
Flashing red	Hub is undergoing a firmware upgrade. Don't switch off the Hub, as it will cause a fatal error and the Hub will have to be replaced. Look below for what you need to do.
Solid red	A fatal error has occurred in the Hub. Push a paperclip into the red Reset button on the back of the Hub for 10 seconds while the Hub is powered up and connected to the DSL line. Then let the Hub run through the reset procedure. If the problem continues, switch on your computer and contact us.

If your power light is flashing red:

Don't turn off or restart your Hub when the Power light is flashing red.

We're updating your Hub's firmware. This can take up to five minutes and will automatically restart your Hub. We try to do this overnight, but if your Hub is switched off when the work is scheduled, the updates will happen as soon as it's switched on again.

During an update, the Power light will flash red and other lights may flash green, which shows that data is being transmitted - this is normal.

When the update has finished, the Power light will flash green before all the lights switch off, as your Hub restarts. Once it's restarted, the Power light will go steady green and after a few seconds, the other lights will come back on and you can continue to use your Hub.

If your BT Business Hub is connected to a power supply, but has no lights showing try:

1. Turning off your hub at the mains power socket and unplug your hub's power cable.
2. Check that your hub's power cable is correctly fitted into the power socket.
3. Check that the mains power socket is working.
4. Plug your hub's power cable back into the mains power socket and turn on the hub.
5. Wait a couple of minutes for the Power light to go green.
6. If no lights appear, try restoring your hub to default settings.
7. If there are still no lights on your bub, please have your computer switched on and get in touch. 

Get more details on your hubs lights, in the user guide post and go to page 10 of the BT Business Hub user guide.

[Rhodes1]

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