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BT Cloud Phone

Clyde2021
Member

on ‎23-03-2021 06:19 PM

We have a BT Cloud Phone service, with the BTB Hub 6.  But I tried to setup a third party Draytek router instead, so as to use the range of remote access and other facilities.

 

Doing that has caused the phone system to stop working.

 

Does anyone know if the Cloud Phone system is 'standard voip' ? Should I be able to set it up on the third party router ? Or is there anything locking it to the supplied BTB Hub 6 ?

 

Thanks.

 

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1 REPLY 1

PaulC1
Administrator
Administrator

on ‎25-11-2021 10:15 AM

Hi Clyde2021,

 

I’m sorry you are having compatibility issues with your Cloud handset. You may have these issues sorted, but if you still need support. Please don’t hesitate to send me a PM and I can look into it for you.

 

Thanks

 

^Paul

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