Hi!
Currently fighting for an answer, it has been 3 months!
I transferred from BT home to residential, I thought I would be able to get rid of the stupid WiFi discs thing later or get a new BT router but was told by an agent I couldn't. I was like hm ok but I don't think the discs were in my business contract
I did not receive a contract, actually! When transferring the agent spelled my email wrong, even though all they had to do was copy paste, and then I never received a contract.to sign or any information documents. I paid out of good will as it was same price as my residential broadband before.
When I phoned up with a problem, I couldn't get any info sent to me via email as they had misspelled it, I talked to an agent on the forum who set up an account on the business site so I could pay the bills, but still all info was going to the old misspelled email.
I have mentioned this over six times in the last 4 months but it still hasn't been fixed, and now when raising a formal complaint about it I was told that I agreed, had signed and looked at some contract documents... They sent the proof of this... To the misspelled email.
I really would like the contract to be voided at this point as BT essentially entered into it fraudulently. The agents can't even find any contract or documents relating to the order. Because they don't exist and we're never sent back (because they were sent to the misspelled email). And fwiw, they misspelled Michael as Micheal. Like.... 1 you can just copy paste it from the residential account, 2 it's one of the most common names in the world..
Can you please just nullify the contract and let me switch to a company which isn't a failure?
