After waiting years to have our old copper lines replaced we have had new fibre installed in our area. We signed up our family business and our 2 x family homes (located next to each other) to get them installed. Open reach installed the equipment and took out the old copper lines to find out that the fibre would not work and they cannot figure out why?? We now have been without broadband for 2 x weeks and Open reach cannot find out why ourselves and another 6 x new installs in the local area that do not work - it has been escalated to varies departments but they still cannot find out why.
To make it worse BT them fined us £130 as the engineer could not install it as it was an openreach fault!!!!! and then they decided to cancel the install as it will affect their KPI figures - so we now have had to reorder and wait another 2 x weeks to see if it can be installed. truly shocking service from both BT and Openreach which has resulted in hours on my mobile trying to resolve
